Terms and Conditions

Our T’s and C’s with some extra information and tips in between

Problems & Refunds

We only replace items if they are defective or damaged.

Please note that it is normal for skeins to have joins in them (even though we try our best to keep them aside).

If there is any defect in the product you received please get in touch with us ASAP on  so that we can fix the problem.


Returns & Exchange

We unfortunately do not except returns/exchanges other than defective products.

Payment Methods

We accept: Visa, Masterpass, Instant EFT, SnapScan and Zapper.

Our payments are secured and processed through PayFast.

Delivery & Courier

Local shipping within South Africa are shipped with The Courier Guy. International Parcells shipped with DHL.

All shipments [local and international] are shipped via tracked courier.

International shipments could be charged import duty, the courier company will contact you directly regarding this.

Colour & Photo’s

We try our very best to photograph products as accurately as possible but colour variation can occur. Take note that the colour of photos look different depending on devices being viewed on so it is always best to look at them on multiple devices and screens.

The thing we love about hand dyed yarn is that every skein is unique. This means that no 2 skeins are exactly the same, even more so between different dye lots. Order enough yarn for your project as the next order will be slightly different. When using more than one skein in a project it is highly recommended to alternate skeins. Check out YouTube there are 1000’s of video’s on how to do this.

Yarn Skein vs Balled

We ship yarn in skeins [loose, oblong-shaped twist]. Skeins are the best way to store yarn as it is not under tension and will not loose elasticity. It is also a great way to better see the colours within the yarn.

We do offer a yarn balling service at extra cost, but also check out at your favorite store for yarn swifts and ballers.